This web site is owned and operated by McNeill Hotelware Ltd who have been trading in the Catering Industry for over 40 years. If you have any suggestions or comments or if you need to contact us, please e–mail using the link on the contact page or use the details below…

McNeill Hotelware Ltd 
Maryland Industrial Estate
286 Ballygowan Road
Belfast. BT23 6BL

Call us +44 (0)28 9044 9055
Fax us +44 (0)28 9044 9066
Email us

Registered Trade Mark No. 010256147. All Rights Reserved
Vat No. GB 283 0994 33

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from Europe or anywhere else, place your order and your card company will convert the transaction to Euros or your own currency.

If you have made a mistake in your order and cannot correct it in the shopping cart, please contact us and will correct the mistake.When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an Invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under–priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

Once orders have been placed, we will process and ship them within 2–3 working days, often on the same day as the order is received.  Orders placed on a weekend or Bank Holiday will be treated on the next working day.

Once your order has been shipped you will be informed via e–mail, a tracking number will be included in this.

You must inform us within 7 working days is the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.  Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.


Security policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256–bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at

Shipping and Handling

McNeill Hotelware Ltd charges for its delivery by weight.  All orders are sent via Royal Mail or Parcel Force dependant on weight and orders with a value of £20 or more excluding VAT and P&P will require a signature on delivery.

Orders received after 12:00 noon will be processed for delivery on the following working day. 

The cost of delivery is:

Value of Order   Price
Mainland UK - Zone 1 Orders over £1000 FREE
Mainland UK - Zone 1 Orders Under £1000


Highlands & Island of Scotland - Zone 2 All Orders TBA
Isle's - Zone 3 All Orders TBA
Northern Ireland All Orders FREE
Republic of Ireland Orders over £1000 FREE
Republic of Ireland
Orders Under £1000   £35.00

For the purposes of calculating carriage our courier defines:

Zone 1 – England, Wales and parts of Scotland, excluding Highlands and Islands.  The zone is made up of all postcodes not mentioned in Zones 2 and 3.

Zone 2 – The Highlands and Islands of Scotland – postcodes IV, HS, KA27–28, KW. PA20–49, PA60–78, PH17–26, PH30–44, PH49–50, ZE

Zone 3 – Isle of Man and Isles of Scilly – postcodes IM, TR21–25

Please note we classify the Channel Islands as an International destination.

Orders placed for Europe and the rest of the World will be subject to additional shipping costs which will be advised on placement of order.

Please ensure you specify the correct shipping destination at the checkout to avoid undue delay in processing your order.


Back Orders

If your item is not in stock, we will back order for you.  You will always be e–mailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.  All other orders are VAT Free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.  They are only decrypted after they reach our Computer.  They are not held in clear text on any web site.


We guarantee your satisfaction.  All of our products come with a 30 day no quibble guarantee.

Privacy Policy

McNeill Hotelware Ltd does not disclose buyers information to third parties.

Conditions of Sale

You can download our conditions of sale here (PDF).